Integrated management system (IMS)

A Holistic Approach

Mitchell Services operates under an Integrated Management System (IMS) which is the principal system for the management of Health, Safety, Environment and Quality (HSEQ).

Mitchell Services has taken a holistic view of the business and has integrated all key business areas such as Commercial, Quality, Finance, Human Resources, Information Technology, Maintenance, Occupational Health and Safety, Environment, Tendering and Risk Management. The IMS is fully documented and accessible from Mitchell Services’ cloud-based document storage system, OneDrive.

group of workers at mitchell services

Integrated Systems and Processes

The IMS is an essential element of our business and serves to meet customer requirements, reduce business risk, improve profitability and demonstrate responsible management to our stakeholders. The emphasis in using an ‘integrated’ system is to convey to employees the objectives behind the various activities that are being implemented, and to give an overview of how company activities are interlinked. This ensures all employees will be able to perform their activities, equipped with a clear understanding of their role within the processes of the company. Furthermore, an integrated system ensures that HSEQ requirements are considered during all phases of the business process from business planning and the tendering of projects to project decommissioning.

integrated management system diagram

Plan, Do, Check and Act

Mitchell Services’ IMS is designed on the principles of continual improvement and adopts the methodology of Plan, Do, Check and Act. The system has been independently certified by International Certifications Ltd (third party certification body) as meeting the requirements of: